Privacy Policy

Dukaan Setu

At Dukaan Setu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Personal Information

• Account Information: Phone number, email address, username
• Profile Data: Name, profile picture, delivery addresses
• Order Information: Purchase history, delivery preferences, payment details
• Location Data: GPS coordinates for delivery services (with your permission)

Device Information

• Device Identifiers: Device ID, operating system, app version
• Usage Data: App interactions, features used, time spent
• Push Notifications: Device tokens for order updates and promotions

Automatically Collected Information

• Log Data: IP address, browser type, access times
• Analytics: App performance, crash reports, user behavior
• Cookies: Session data, preferences, authentication tokens

2. How We Use Your Information

• Service Delivery: Process orders, arrange deliveries, provide customer support
• Account Management: Create and maintain your account, verify identity
• Communication: Send order updates, promotional offers, important notices
• Personalization: Recommend products, customize your experience
• Analytics: Improve our services, analyze usage patterns
• Security: Prevent fraud, ensure platform safety

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform (payment processors, delivery partners)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• Secure Infrastructure: Protected servers and databases

5. Your Rights and Choices

Data Management

• Access: View and update your profile information
• Correction: Edit your personal details
• Portability: Export your data upon request
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until account deletion (25 days)
• Order Records: Up to 25 days for legal compliance
• Analytics Data: Aggregated and anonymized data may be retained longer
• Legal Requirements: Some data may be retained longer if required by law

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Services

Our app may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our app